Patient Services & Scheduling Coordinator

Mercycare; Arkansas; On-site; USD 21,000 - 30,000; Full time

Job summary

MercyCare Johnson Ave Clinic is seeking a full-time Patient Service Coordinator to support front-desk operations, patient check-in, and accurate billing workflows. The role emphasizes friendly, professional phone etiquette and precise data entry in EPIC, with responsibilities spanning appointment scheduling, patient registration, and basic insurance verification.

The ideal candidate will have a high school diploma, strong customer service experience, and knowledge of EPIC and medical

Qualifications

• Word processing/computer knowledge is required.
• Medical terminology and coding background is preferred.
• Effective communication skills are essential.
• Knowledge of insurance carriers and eligibility (Medicare/Title 19) is important.

Responsibilities

• Answers the telephone and distributes calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient visits according to procedures.
• Retrieves and disburses messages from answering service, fax and RightFax.

Skills

Word processing/computer knowledge

Medical terminology and coding

Communication skills

Insurance knowledge (Medicare/Title 19

Education

High School Diploma or equivalent

Tools

Epic

RightFax

Virtual Merchant

Job description

MercyCare Johnson Ave Clinic is seeking a full-time Patient Service Coordinator to support front-desk operations, patient check-in, and accurate billing workflows. The role emphasizes friendly, professional phone etiquette and precise data entry in EPIC, with responsibilities spanning appointment scheduling, patient registration, and basic insurance verification.

The ideal candidate will have a high school diploma, strong customer service experience, and knowledge of EPIC and medical