Patient Services & Scheduling Coordinator

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Mercy Medical Center in Cedar Rapids seeks an administrative/clerical teammate to support patient-centered care. You will provide friendly customer service, handle scheduling, and assist with medical records and billing inquiries, enabling smooth patient visits.

The role requires strong communication, basic billing knowledge, and the ability to work in a fast-paced office environment. Part-time, on-site position with approx. 20 hours/week.

Qualifications

• 1 year of relevant customer service experience; medical office preferred.
• High School Diploma or equivalent preferred.
• Proficient in scheduling and basic billing inquiries.

Responsibilities

• Answer and route calls in a friendly, prompt manner.
• Prepare incoming medical records for provider visits.
• Schedule, cancel, and confirm patient visits per procedures.
• Handle routine billing questions and escalate complex issues.
• Assist with patient education for tests and procedures.
• Maintain clean, organized work area; follow safety guidelines.

Skills

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

Tools

Scheduling software

Clinical software

Job description

Mercy Medical Center in Cedar Rapids seeks an administrative/clerical teammate to support patient-centered care. You will provide friendly customer service, handle scheduling, and assist with medical records and billing inquiries, enabling smooth patient visits.

The role requires strong communication, basic billing knowledge, and the ability to work in a fast-paced office environment. Part-time, on-site position with approx. 20 hours/week.