Patient Service Coordinator — Front Desk & Scheduling

Johns Hopkins Intrastaff; Baltimore (MD); On-site; USD 27,000 - 39,000; Full time

Job summary

Johns Hopkins Intrastaff in Baltimore is seeking a Patient Service Coordinator (front desk) to check in patients, check out patients, collect payments, verify insurance, process referrals and schedule follow ups in a fast-paced hospital setting.

This temporary role requires a high school diploma or equivalent, strong English grammar, and EPIC certification before starting. Join Hopkins Health System to support clinicians, maintain HIPAA compliance, and contribute to a culturally diverse team.

Qualifications

• Minimum of a high school diploma or equivalent.
• Strong knowledge of business, insurance and medical terminology.
• Excellent English grammar and spelling.

Responsibilities

• Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
• Follow HIPPA guidelines at all times.
• Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
• Handle in-basket messages for the Front Desk Pool in a timely fashion.
• Check Right-fax and forward to proper provider/staff; send faxes through Right-fax; scan faxes into Epic.
• Schedule pre-op appointments and ensure orders from referring providers are received.
• Fill vacant appointment slots due to cancellations.
• Verify Medical Assistance eligibility via EVS.
• Verify other insurances using RTE in EPIC.
• Check eligibility for grant patients prior to arriving for visit.
• Verify demographic information and insurance details at each visit; correct as needed.
• Scan ID and insurance card into EPIC at first visit and verify at subsequent visits.
• Call insurance company if insurance information is incorrect.

Skills

Customer service

English proficiency

Attention to detail

Education

High School Diploma or Equivalent

Tools

EPIC System

Job description

Johns Hopkins Intrastaff in Baltimore is seeking a Patient Service Coordinator (front desk) to check in patients, check out patients, collect payments, verify insurance, process referrals and schedule follow ups in a fast-paced hospital setting.

This temporary role requires a high school diploma or equivalent, strong English grammar, and EPIC certification before starting. Join Hopkins Health System to support clinicians, maintain HIPAA compliance, and contribute to a culturally diverse team.