Patient Access Coordinator — Front Desk & Scheduling

Mercy Health System Corporation; Wisconsin; On-site; USD 23,000 - 35,000; Full time

Job summary

Mercyhealth in Wisconsin seeks a courteous medical receptionist to support front-desk operations, answer calls, route inquiries, and assist with Epic scheduling and patient registration. You will handle patient data sensitively, collect co-pays, and provide directions and information to visitors.

The role emphasizes accurate data entry, cashiering, and collaboration with nursing staff, with a focus on timely MyChart support and HIPAA compliance.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.
• Schedules patient appointments Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all Alerts in Epic and refers patient to a PFC when necessary.
• Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
• Provides patient with an estimated self-pay obligation when appropriate.
• Performs cashiering functions online payment posting within Epic.
• Processes payments and deposits by adhering to the systems Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assist patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps Routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.
• Reviews and updates no-shows and cancellations for the day.

Skills

Critical Moments of Service

Interpersonal communication

Written communication

Keyboard skills

Medical terminology

Epic knowledge

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth in Wisconsin seeks a courteous medical receptionist to support front-desk operations, answer calls, route inquiries, and assist with Epic scheduling and patient registration. You will handle patient data sensitively, collect co-pays, and provide directions and information to visitors.

The role emphasizes accurate data entry, cashiering, and collaboration with nursing staff, with a focus on timely MyChart support and HIPAA compliance.