Patient Services Scheduler & Care Coordinator

humana; Gainesville (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Time off including PTO and holidays

Disability coverage

Life insurance

Many other opportunities

Job summary

CenterWell Home Health in Gainesville, FL is seeking a Patient Services Coordinator to schedule visits, coordinate care among field staff, patients, physicians, and caregivers, and support day-to-day office operations.

You will manage patient schedules, handle substitutions when agents call in sick, run scheduling reports, and assist during busy times and weekly case conferences. A minimum of 1 year of home health experience is required.

Qualifications

• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
• Must have at least 1 year of home health experience.
• Prior packet review / QI experience preferred.
• Coding certification is preferred.

Responsibilities

• Manages schedules for all patients.
• Edits schedule for agents calling in sick, ensuring patients are reassigned timely.
• Updates agent unavailability in worker console.
• Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
• Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Completes requested schedules for all add-ons and applicable orders: schedules discharge visit / OASIS collection or recert visit following case conference when task appears on action screen; Schedules TIF OASIS collection visits and deletes remaining schedule; Reschedules declined or missed visits; Processes reassigned and rescheduled visits; Ensures supervisory visits are scheduled.
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and / or participate in on-call rotation.

Skills

Communication skills

Home health experience

Packet review / QI

Coding certification

Job description

CenterWell Home Health in Gainesville, FL is seeking a Patient Services Coordinator to schedule visits, coordinate care among field staff, patients, physicians, and caregivers, and support day-to-day office operations.

You will manage patient schedules, handle substitutions when agents call in sick, run scheduling reports, and assist during busy times and weekly case conferences. A minimum of 1 year of home health experience is required.