Care Coordination Specialist – Patient Services

CenterWell Home Health; Fort Smith (AR); On-site; USD 36,000 - 47,000; Full time

Job summary

CenterWell Home Health is seeking a Patient Services Coordinator to plan and schedule visits, coordinate care, and serve as a vital link between field staff, patients, physicians, and families. You will manage scheduling, discharge visits and OASIS collection tasks, handle reschedules, and support case conferences to ensure continuity of care.

The role requires at least 1 year of experience in patient services coordination, preferably in home health, with strong communication and organizational

Qualifications

• 1 year experience as a Patient Service Coordinator.
• 1 year of Home Health experience preferred.

Responsibilities

• Manage schedules for all patients, including supervisory visits.
• Schedule discharge visits, OASIS Collection, recert visits, and Transfer to Inpatient Facility (TIF) OASIS collection visits.
• Reschedule declined or missed visits and process reassigned and rescheduled visits.
• Prepare and edit weekly agent schedules, perform initial review for productivity/geographic issues, and forward for approval.
• Assist with weekly case conferences.
• Receive calls from field staff and refer clinical questions to the Branch Director as necessary.
• Maintain the client hospitalization log, including entering coordination notes.
• Send electronic logs to all office, field, and sales staff. This may include receiving lab reports, assessing for normality and distributing as appropriate.
• Verify visit paper notes in the scheduling console as needed.
• Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
• Assist with the internal transfer of patients between branch offices.
• Additional duties may vary by branch census and are subject to the discretion of local leadership

Skills

Patient Services Coordinator exposure

Home Health experience

Job description

CenterWell Home Health is seeking a Patient Services Coordinator to plan and schedule visits, coordinate care, and serve as a vital link between field staff, patients, physicians, and families. You will manage scheduling, discharge visits and OASIS collection tasks, handle reschedules, and support case conferences to ensure continuity of care.

The role requires at least 1 year of experience in patient services coordination, preferably in home health, with strong communication and organizational