Care Coordination Specialist: Patient Scheduler

Humana Inc; United States; On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

CenterWell Home Health in the United States is looking for a Patient Services Coordinator to schedule visits, coordinate care, and communicate with field staff, patients, physicians, and families. This role acts as a vital link between clinical staff and patients to ensure continuity of care.

Responsibilities include managing patient schedules, documenting coordination notes, and generating scheduling reports.

Qualifications

• 1 year experience as a Patient Service Coordinator

Responsibilities

• Manage schedules for all patients, including supervisory visits.
• Schedule discharge visits, OASIS Collection, recert visits, and Transfer to Inpatient Facility (TIF) OASIS collection visits.
• Reschedule declined or missed visits and process reassigned and rescheduled visits.
• Prepare and edit weekly agent schedules, perform initial review for productivity/geographic issues, and forward for approval.
• Assist with weekly case conferences.
• Receive calls from field staff and refer clinical questions to the Branch Director as necessary.
• Maintain the client hospitalization log, including entering coordination notes.
• Send electronic logs to all office, field, and sales staff.
• Verify visit paper notes in the scheduling console as needed.
• Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
• Assist with the internal transfer of patients between branch offices.
• Additional duties may vary by branch census and are subject to the discretion of local leadership.

Skills

Patient service coordination

Job description

CenterWell Home Health in the United States is looking for a Patient Services Coordinator to schedule visits, coordinate care, and communicate with field staff, patients, physicians, and families. This role acts as a vital link between clinical staff and patients to ensure continuity of care.

Responsibilities include managing patient schedules, documenting coordination notes, and generating scheduling reports.