Patient Services & Revenue Cycle Specialist

North American Credit Services, Inc.; Chattanooga (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401k with match

Job summary

MedSrv in the United States is seeking a Customer Service Representative to join our Call Center team. You will handle inbound and outbound calls, guiding patients through their healthcare financial journey with empathy and professionalism.

You will assist via phone, email, and chat, resolve inquiries, maintain customer records, and escalate when necessary. Training and competitive benefits are provided in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Excellent communication and active listening skills.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, and chat to provide support and information on products or services.
• Addresses customer questions and complaints; escalates when needed to specialists or appropriate staff.
• Ensures actions are taken to resolve issues and maintains records of customer interactions.
• Performs related duties as assigned.

Skills

Excellent communication

Customer service oriented

Proficient computer skills

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Job description

MedSrv in the United States is seeking a Customer Service Representative to join our Call Center team. You will handle inbound and outbound calls, guiding patients through their healthcare financial journey with empathy and professionalism.

You will assist via phone, email, and chat, resolve inquiries, maintain customer records, and escalate when necessary. Training and competitive benefits are provided in a supportive environment.