(onsite) Customer Service Representative

North American Credit Services, Inc.; Chattanooga (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401k with match

Job summary

MedSrv in the United States is seeking a Customer Service Representative to join our Call Center team. You will handle inbound and outbound calls, guiding patients through their healthcare financial journey with empathy and professionalism.

You will assist via phone, email, and chat, resolve inquiries, maintain customer records, and escalate when necessary. Training and competitive benefits are provided in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Excellent communication and active listening skills.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, and chat to provide support and information on products or services.
• Addresses customer questions and complaints; escalates when needed to specialists or appropriate staff.
• Ensures actions are taken to resolve issues and maintains records of customer interactions.
• Performs related duties as assigned.

Skills

Excellent communication

Customer service oriented

Proficient computer skills

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Job description

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. AtMedSrv,we believe it takes more than just technology and technical expertise to make a difference. It takesinnovation,awillingness to adapt,and apassion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.

Position Overview

We are seekingCustomer Service Representativesto join our growing Call Center team. In this role, you will handle both inbound and outbound calls, providing exceptional service to patients with a focus onwhole-person health.You’ll be the voice of MedSrv, helping patients navigate their healthcare financial journey with empathy, clarity, and professionalism.

What You’ll Do

• Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

What We’re Looking For

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Customer service experience preferred.

Physical Requirements

• Able to work at a computer for extended periods.
• Occasionally lift up to 15 lbs.

Why Join Us?

• Work with a team that valuesfaith, integrity, and compassion.
• Supportive, inclusive, and casual work environment.
• Training and development to help you grow.
• Competitive benefits, paid time off, and 401k with match.