(onsite) Customer Service Representative

MedSrv; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits

Paid time off

401k with match

Job summary

MedSrv in Chattanooga, TN is seeking Customer Service Representatives to join our Call Center. You will handle inbound and outbound calls, guiding patients through their healthcare financial journey with empathy and clarity.

You’ll need excellent communication, a service-oriented attitude, and basic computer skills. A high school diploma or equivalent is required, and prior customer service experience is preferred.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Customer service experience preferred.

Responsibilities

• Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Communication skills

Active listening

Customer service

Computer skills

Learning new software

Education

High school diploma or equivalent

Job description

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. AtMedSrv,we believe it takes more than just technology and technical expertise to make a difference. It takesinnovation,awillingness to adapt,and apassion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.

Position Overview

We are seekingCustomer Service Representativesto join our growing Call Center team. In this role, you will handle both inbound and outbound calls, providing exceptional service to patients with a focus onwhole-person health.You’ll be the voice of MedSrv, helping patients navigate their healthcare financial journey with empathy, clarity, and professionalism.

What You’ll Do

• Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

What We’re Looking For

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Customer service experience preferred.

Physical Requirements

• Able to work at a computer for extended periods.
• Occasionally lift up to 15 lbs.

Why Join Us?

• Work with a team that valuesfaith, integrity, and compassion.
• Supportive, inclusive, and casual work environment.
• Training and development to help you grow.
• Competitive benefits, paid time off, and 401k with match.