Patient Services Representative - OBGYN (Pasadena)

University of California - Los Angeles Health; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California is seeking a patient- and physician-focused liaison to support access to services within the health system. You will act as a liaison for patients and physicians, help refer patients to appropriate resources, and manage follow-ups by telephone and through EPIC/Care Connect.

The role emphasizes prioritization, strong communication, and the ability to coordinate care across diverse teams and clinics within the University system.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to build productive working relationships with diverse staff and patients.
• Strong verbal communication to convey complex problems clearly.
• Ability to cover Community Clinics as assigned.

Responsibilities

• Provide direct support to physicians and patients in the practice.
• Act as a liaison for patients and physicians to access services within the health system.
• Facilitate communication with referring physicians and resources.
• Refer patients to appropriate resources and follow up by telephone.
• Conduct follow-ups using EPIC/Care Connect.

Skills

Prioritization

Relationship-building

Time management

Communication skills

Interpersonal diplomacy

Clinic coverage

Job description

Description

In this position, you will provide direct support to the physicians and patients. Major duties include, but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty,Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs