Patient Services Representative

Women's Health Arizona; Prescott (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare practice in Prescott, Arizona, is seeking a Patient Service Representative. This role involves greeting patients, scheduling appointments, and verifying insurance information, ensuring an excellent patient experience. The ideal candidate will have strong customer service skills, attention to detail, and at least 1-2 years of relevant experience in a healthcare environment. Responsibilities also include assisting healthcare providers and maintaining medical records. This position offers an opportunity to grow within a supportive team.

Qualifications

• 1-2 years of experience in a customer service or administrative role, preferably in healthcare.
• Proficiency in computer software applications and office equipment.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Greet and check in patients, verifying demographic and insurance information.
• Schedule appointments and coordinate follow-ups as directed.
• Verify insurance eligibility and obtain required authorizations.
• Assist with administrative tasks including filing and managing records.
• Support OBGYN physicians in patient care activities.

Skills

Customer service skills

Communication

Attention to detail

Organization

Education

High school diploma or equivalent

Associate's degree or certification in healthcare administration

Tools

Electronic Health Records (EHR)

Job description

Overview

The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.

Responsibilities

• Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.
• Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed.
• Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
• Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed.
• Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers. Schedule patient appointments and manage the clinic's appointment calendar efficiently. Maintain electronic medical records (EMR) and ensure accurate documentation of patient information, including medical history, medications, and allergies. Handle patient inquiries, phone calls, and messages promptly and professionally. Assist with insurance verification, billing, and coding processes as needed.
• Patient Care: Assist OBGYN physicians and other healthcare providers in providing comprehensive care to patients. Escort patients to exam rooms, obtain vital signs, and assist with medical history documentation. Prepare patients for examinations and procedures, including pelvic exams, pap smears, and ultrasounds. Provide patient education on women's health topics, including contraception, prenatal care, and menopause management. Perform basic laboratory tests, such as urinalysis and pregnancy tests, and accurately record results in patient charts.

Requirements

• High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
• Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
• Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Compassionate and empathetic attitude towards patients and their families.