Patient Services Representative - OBGYN (Pasadena)

UCLA Health; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Pasadena is seeking a dedicated professional to provide direct support to physicians and patients in a busy clinic setting. You will act as a liaison between patients and the practice, helping patients access services within the health system and coordinating with referring physicians.

You will also assist with referrals to appropriate resources and conduct follow-up communications by phone using Epic/Care Connect to ensure continuity of care.

Qualifications

• Ability to set priorities reflecting the relative importance of duties.
• Strong relationship-building with Faculty, Staff, Administration and diverse patients.
• Ability to integrate competing demands into a productive working environment.
• Clear verbal communication to convey complex problems.
• Diplomatic interaction with patients from varying backgrounds.
• Ability to cover Community Clinics as assigned.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and follow up by telephone.
• Use EPIC/Care Connect for continuity of care.

Skills

Prioritization

Relationship building

Workload management

Verbal communication

Diplomatic empathy

Clinic coverage

Job description

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Work Schedule

Monday - Friday: 8:30am - 5:30pm

Posted Date

11/03/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

indefinite

Job #

33883

Primary Duties and Responsibilities

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In this position, you will provide direct support to the physicians and patients. Major duties include, but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Job Qualifications

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Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty,Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.