Patient Service Representative (PSR) - OB/GYN Clinic

Advocate Health; West Allis (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health in Wisconsin is seeking a front desk team member to welcome patients, collect demographics and insurance details, verify coverage, and post payments. This role supports scheduling, tests, and patient education.

You will coordinate appointments, cancellations, and arrivals, communicate test preparations, and help patients navigate the visit from check-in to check-out, ensuring accuracy and courtesy in a busy medical office.

Qualifications

• Excellent customer service skills.
• Excellent communication with patients, staff and physicians.
• Intermediate computer skills including Microsoft Office or similar applications and email.
• Keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand instructions and sort/file information alphabetically/numerically.
• Ability to work in a fast-paced environment with attention to detail and accuracy.

Responsibilities

• Greets patients and visitors and responds to routine information requests.
• Registers patients; verifies insurance; collects co-pays, deductibles, balances; posts payments.
• Schedules appointments and coordinates cancellations, reschedules, and additions; provides test prep details.
• Updates insurance and other data and communicates changes to patients.
• Ensures patient information is complete and accurate per payer requirements.
• Identifies and reports registration problems to appropriate staff.
• Monitors patient flow to ensure efficient, courteous care; assists with transportation, directions, wheelchair, etc.
• Performs visit closure including checkout and follow-up scheduling; provides visit summaries.
• May file/retrieve/deliver patient information and complete forms/documentation.

Skills

Excellent customer service

Written and verbal communication

Interpersonal skills

Keyboarding/data entry speed

Organizational skills

Follow instructions

Attention to detail

Education

High School Graduate

Tools

Microsoft Office or similar

Email

Personal computers

Job description

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.