Patient Service Representative - Oncology, Santa Monica Parkside

UCLA Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA, is seeking a patient-facing support role to assist physicians and patients in accessing services and coordinating care. You will act as a liaison, facilitate referrals, and ensure effective communication with referring physicians and health-system resources.

The role includes direct patient support, collaboration with clinical staff, and follow-up tasks through EPIC/Care Connect to ensure smooth care continuity in a busy clinical setting.

Qualifications

• Ability to set priorities reflecting importance of responsibilities.
• Ability to establish productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to balance competing demands in a productive way.
• Clear verbal communication to explain complex issues.
• Ability to interact diplomatically with patients across health statuses.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Provide direct support to physicians and patients for assigned care physicians.
• Act as liaison for patients and physicians within the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Interpersonal skills

Verbal communication

Diplomacy

Patient interaction

Team collaboration

Job description

Work Location: Santa Monica, CA, USA

Work Schedule

Monday-Friday, 8:00am-5:00pm

Posted Date

11/02/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33859

Primary Duties and Responsibilities

Press space or enter keys to toggle section visibility

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $31.88/hr - $45.66/hr

Job Qualifications

Press space or enter keys to toggle section visibility

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.