Patient Service Representative - Multispecialty - 141869

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego seeks a Patient Services Representative to provide front-desk support across OB/GYN, multispecialty, and primary care clinics in San Diego, CA. The role welcomes patients, handles check-in/check-out, schedules appointments, verifies insurance, and processes copays in a fast-paced clinical setting.

You will collaborate with physicians, nurses, and staff to ensure smooth daily operations while maintaining confidentiality and prioritizing multiple tasks efficiently.

Qualifications

• Three (3) years experience in a large complex healthcare setting.
• Knowledge of third party payors including federal, state, and private health plans.
• Ability to work across multiple systems during calls.
• Ability to work in an interactive environment.
• Excellent customer service skills.
• Ability to maintain strict confidentiality.

Responsibilities

• Greet and assist patients at front desk across OB/GYN, multispecialty and primary care clinics.
• Manage check-in and check-out processes and schedule appointments at clinic and other locations.
• Verify insurance, authorizations and collect copays when due.
• Update patient demographics and maintain accurate records.
• Audit billing documents and document appointment dispositions.
• Handle petty cash drawer and related clerical tasks.

Skills

Customer service

Multitasking

Interpersonal skills

Front-desk operations

Insurance verification

Confidentiality

Tools

EPIC

Job description

DESCRIPTION

Under supervision, the Patient Services Representative provides front-desk support across OB/GYN, Multispecialty, and Primary Care. The representative welcomes and assists patients, manages check-in and check-out, schedules appointments at the clinic and other locations, verifies insurance and authorizations, updates demographic information, and collects copayments. Other duties include auditing billing documents, documenting appointment dispositions, and managing the petty cash drawer.

The representative works collaboratively with physicians, nurses, clinic staff, and other UC San Diego departments to support daily patient services. The role requires the ability to prioritize and manage multiple tasks in a fast-paced clinical environment.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• EPIC experience.

SPECIAL CONDITIONS

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).