Patient Services Representative (MRI) - Twin Cities Orthopedics

Infinite Health Collaborative; Plymouth (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Representative for their Plymouth location. The role involves patient registration, insurance verification, and clinical support duties. The ideal candidate will possess strong customer service skills and have experience in a medical office setting. This full-time position offers a competitive starting pay, benefits, and a sign-on bonus.

Benefits

Medical, Dental & Vision plans

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Sign-on bonus

Qualifications

• Customer service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments and insurance information.
• Schedule patients accurately in the practice management system.
• Initiate and follow-up on prior authorization requests.

Skills

Customer service

Professional communication

Education

High School diploma/GED

Job description

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Description: The Patient Services Representative (MRI) is responsible for patient registration, check-in, and clinical support duties. This position also coordinates the prior authorization process to ensure patients have the necessary information regarding imaging insurance coverage and benefits. This is a full-time role working M-F from 8:00 am to 4:30 pm at our Plymouth location.

Essential Functions:

1. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
2. Verify and document insurance information as per current practices.
3. Schedule patients accurately and timely in the practice management system.
4. Communicate appointment details, directions, check-in times, referral info, and copayments to patients.
5. Verify active insurance coverage and benefits for imaging.
6. Initiate and follow-up on prior authorization requests.
7. Maintain knowledge of healthcare plan requirements and networks.
8. Prepare and manage charts.
9. Maintain communication with patients, families, and staff.
10. Perform other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent.
• Customer service experience required.
• Administrative or Medical Office experience preferred.
• Insurance prior authorization experience strongly preferred.

Benefits & Compensation:

Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered with a 12-month commitment (not available to internal applicants). Benefits include Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and discounts.

Essential Requirements:

• Compliance with policies, procedures, and laws (e.g., HIPAA, Stark, OSHA).
• Reliable attendance and punctuality.
• Ability to work in a clinical setting, including standing, bending, lifting, and moving between floors.
• Work efficiently, handle interruptions, and meet deadlines.
• Professional communication and interaction skills.
• Prioritize tasks and work independently.
• Travel to other locations if required.

Core Values:

• Integrity, Service, Quality, Innovation, Teamwork.

Environmental Conditions:

Clinic setting.

Infinite Health Collaborative is an Equal Opportunity/Affirmative Action Employer and complies with ADA requirements.