Patient Services Representative II

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep II to provide a positive experience for patient-families by handling clerical tasks, answering calls, registering patients, and checking them in and out for outpatient cardiology services.

Working with 38 providers, you will coordinate appointments, assist with financial clearance and authorization duties, and contribute to divisional performance reports and metrics.

Qualifications

• One year of customer service experience in a medical front office preferred.
• Basic computer, filing, and organizational skills required.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming calls and assist with registration and check-in/out.
• Collect patient co-pay or deductibles and verify scheduling.
• Provide administrative support for assigned providers and assist with performance reports.

Skills

Customer service

Front office experience

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Schedule

Monday-Friday; 8:00am-4:30pm

Purpose Statement/Position Summary

The Patient Services Rep II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow up care is completed. Assists with creation and review of divisional performance reports and metrics.

Minimum Qualifications/Work Experience

• Required: One year experience in customer service, preferably in a medical front office setting. Basic knowledge of computers, filing and organizational skills required. Ability to deal effectively with the public.
• Preferred: Bilingual English/Spanish. 3+ years in medical office setting.

Education/Licensure/Certifications

• High school diploma or GED required.

The Cardiology team within the Heart Institute provides comprehensive scheduling and authorization support for outpatient cardiology services. Working closely with 38 providers, the team coordinates patient appointments and diagnostic testing to ensure timely and efficient access to cardiac care.