Patient Services Rep I

Children's Hospital Los Angeles; Los Angeles (CA); On-site; USD 48,000 - 49,000; Full time

Job summary

Children’s Hospital Los Angeles (CHLA) is seeking a Patient Services Rep I to provide a positive experience for patient families. You will handle clerical tasks including answering calls, registration, and check-in/out, and collect co-pays or deductibles. You will schedule and verify patient appointments in a busy, pediatric care environment.

Schedule is Monday–Friday, 9:00 AM–5:30 PM. High school diploma required; one year of customer service experience preferred, bilingual English/Spanish a

Qualifications

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.
• Bilingual in English/Spanish is preferred.

Responsibilities

• Provide patient-families with a positive experience by performing clerical tasks and handling patient interactions.
• Answer incoming calls and manage registration, check-in/out procedures, and collection of co-pays or deductibles.
• Schedule and verify patient appointments and coordinate with care teams as needed.

Skills

Customer service

Basic computer skills

Public interaction

Education

High School Diploma

Job description

Patient Services Rep I

Locations:

Los Angeles, California

Job Category:

Administrative / Clerical

Position Type:

Full-Time

Shift:

Days

Job Description

Join a team that’s shaping the future of pediatric care. Children’s Hospital Los Angeles is consistently ranked among the top 10 children’s hospitals in the nation, delivering world‐class care through more than 350 specialized programs and services. Here, world‐class experts in medicine, research, and education work together to deliver family‐centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Purpose Statement/Position Summary: The Patient Services Rep I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check‑in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.

Minimum Qualifications/Work Experience:

Required:

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Preferred:

• Bilingual in English/Spanish.

Education / Licensure / Certifications:

High School Diploma, GED, or equivalent required.

Pay Scale Information

$47,840.00-$48,880.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world. As a premier Magnet-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.