Patient Services Representative I

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Representative I to deliver a positive experience for patient families by handling clerical tasks such as answering calls, registration, and check-in/out procedures. The role includes collecting co-pays and deductibles and scheduling appointments.

The ideal candidate has 1 year of customer service experience, basic computer skills, and strong organizational abilities.

Qualifications

• 1 year of customer service experience
• Basic computer, filing, and organizational skills required
• Bilingual English/Spanish preferred

Responsibilities

• Answer incoming calls and assist patient-families
• Register patients and manage check-in/check-out procedures
• Collect patient co-pays or deductibles
• Schedule and verify patient appointments

Skills

Customer service

Computer literacy

Filing/organization

Education

High School Diploma

GED accepted

Job description

Schedule:

Monday-Friday, 8:00 AM-4:30 PM

Purpose Statement/Position Summary:

The Patient Services Rep I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.

Minimum Qualifications/Work Experience:

1 year experience in customer service, preferably in a medical front office setting. Basic knowledge of computers, filing and organizational skills required. Ability to deal effectively with the public. Bilingual English/Spanish preferred.

Education/Licensure/Certifications:

High School Diploma, GED, or equivalent required.