Patient Services Rep I

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Children's Hospital Los Angeles in Los Angeles, CA is seeking a Patient Services Rep I to provide a positive experience for patient families by handling front-desk clerical tasks and coordinating check-in/out procedures.

The role involves collecting co-pays, scheduling and verifying appointments, and ensuring smooth patient access through clear communication. Bilingual English/Spanish is preferred but not required.

Qualifications

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Responsibilities

• Answer incoming calls and assist with registration.
• Handle patient check-in/out procedures and collect co-pays or deductibles.
• Schedule and verify patient appointments and maintain accurate records.

Skills

Customer service

Front desk

Communication

Education

High School Diploma or GED

Tools

Computer basics

Job description

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Purpose Statement/Position Summary: The Patient Services Rep I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.

Required

Minimum Qualifications/Work Experience:

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Preferred

• Bilingual in English/Spanish.

Education/Licensure/Certifications: High School Diploma, GED, or equivalent required.