Patient Services Representative (Front Office)

A-Line Staffing Solutions; Nashville (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

A-Line Staffing Solutions LLC is seeking a Patient Services Representative (Front Office) in Nashville, TN. The role supports front office operations, insurance verification, billing, and patient financial counseling in a busy medical environment.

The position requires a High School Diploma and 3–5 years of medical business office experience, with duties including processing claims, collecting payments, and posting adjustments to patient accounts. This is a full-time on-site role.

Qualifications

• Minimum three to five years of medical business office experience.

Responsibilities

• Ensure insurance, demographic, and eligibility information is obtained from patients and entered into the system accurately and timely.
• Register patients in the system as necessary.
• Collect and review patient insurance information and complete insurance forms.
• Collect co-pays, deductibles and other out-of-pocket amounts at the time of visit.
• Confirm patient insurance verification and eligibility.
• Obtain pre-authorization of services and/or referrals.
• Advise patients on insurance benefits, co-pays and financial obligations.
• Post line items and adjustments to patient accounts.
• Balance receipts and reconcile daily work batches.

Skills

Patient scheduling

Medical billing basics

Education

High School Diploma or equivalent

Job description

Patient Services Representative (Front Office) Hours: M-F 8:00am to 5:00pm

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
• Registers patients in the system as necessary.
• Collects and reviews all patient insurance information and completes insurance forms.
• Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
• Confirms patient insurance verification and eligibility.
• Obtains pre-authorization of services and/or referrals.
• Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
• Posts line items and adjustments to patient accounts.
• Balances receipts, reconciles daily work batches and prepares audit trail.
• Prepares deposits for bank as needed.
• Reviews Explanation of Benefits (EOB) for consistency.
• Submits files and processes all claims for payment.
• Researches and resolves claim delay issues.
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary.
• Resubmits claims and processes all insurance/patient correspondence.
• Provides all documentation to expedite payment.
• Follows-up on assigned accounts.
• Uses collection techniques to keep accounts current including monitoring for delinquent payments.
• Sets-up financial arrangements with patients as necessary.
• As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.

Qualifications

• High School Diploma or equivalent required.
• Minimum three to five years of medical business office experience.