Patient Services Specialist Resource Team

Advocate Health; Charlotte (NC); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

Advocate Health in Charlotte, NC is seeking a Front Desk Specialist to greet patients, verify demographics and insurance, and schedule appointments in a busy clinic. You will handle check-in/out, collect co-pays, answer phones and assist with referrals, authorizations, and basic billing questions while maintaining patient privacy and smooth office flow.

Computer skills, customer service experience and familiarity with medical records software are preferred to support efficient registrations and

Qualificações

• High School Diploma or GED required.
• Computer experience required.
• Customer Service experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilidades

• Greet and register patients.
• Verify insurance and demographics.
• Check patients in and out and schedule appointments as indicated.
• Collect co-pays and patient payments.
• Answer phones and address basic patient billing questions or direct to PBO/UBO.
• Monitor and resolve registration errors.
• Complete referrals and authorizations as needed.
• Assist with some financial counseling duties as needed.
• Complete charge entry in a timely manner.

Conhecimentos

Customer service

Formação

High School Diploma or GED

Ferramentas

Medical Records Software

Front desk software

Descrição da vaga

Essential Functions

• Greets and registers patients.
• Verifies insurance/demographics.
• Checks patients in and out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Answers phones. Answers basic patient billing questions and/or directs to PBO/UBO.
• Monitors and resolves registration errors.
• Completes referrals and authorizations as needed.
• Assists with some financial counseling duties as needed.
• Completes charge entry in a timely manner, as needed.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Computer experience required. Customer Service experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.