Patient Service Representative

Akron Children's; North Canton (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Akron Children's Hospital in North Canton, OH, is seeking a Patient Service Representative for a onsite, part-time role (0.6 FTE, 48 hrs bi-weekly). You will handle visit preparation, patient arrival and departure tasks, co-pay collection and create a positive patient experience.

Responsibilities include scheduling visits, billing support, managing patient flow, and ensuring HIPAA compliance while maintaining a welcoming, organized front desk environment.

Qualifications

• High school diploma or equivalent required.
• Healthcare office experience preferred.
• Experience with scheduling systems preferred.

Responsibilities

• Greet patients and families with prompt, caring responses.
• Handle visit preparation, co-pay collection, and patient tracking.
• Schedule visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collect co-pays.
• Perform routine clerical tasks and route phone messages.
• Maintain front desk inventory and HIPAA compliance.
• Support cross-coverage and ensure a clean, organized waiting area.

Skills

Interpersonal communication

Organizational skills

Basic math for co-pays

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

48 hrs Bi-Weekly/ PT

Days / Variable 7am-6pm

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Other Information

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite