PATIENT SERVICE REPRESENTATIVE

Southern New Hampshire Internal Medicine Associate; Derry Village (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern New Hampshire Internal Medicine Associate is seeking a front desk assistant to support clerical operations in a busy medical office. You will greet and register patients, manage phone calls, and help set up appointments and referrals.

You will also enter patient demographics and insurance data, collect payments, and assist with updating medical records under supervision. The role emphasizes patient service, accuracy, and confidentiality in daily tasks.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Scans and inputs patient demographic information, insurance data and all other information.
• Interacts with patients regarding complaints for effective and immediate response and resolution.
• Receives incoming telephone calls; takes messages and routes them appropriately.
• Uses appropriate company procedures for writing referrals; schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office; collects payments and schedules follow-up appointments.
• Maintains providers schedules and confirms appointments.
• Interacts and communicates professionally with co-workers, management and patients.
• Assists in developing systems to support effective registration of patients.

Job description

Description

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned under the direct supervision of the Supervisor/Practice Manager.

DUTIES AND RESPONSIBILITIES

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Scans and inputs patient demographic information, insurance data and all other information.
• Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Supervisor/Practice Manager as appropriate.
• Receives incoming telephone calls. Takes message and appropriately routes them.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Daily closes reports and day end balancing.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Interacts and communicates professionally with co-workers, management and patients.
• Ensures confidentiality of employee, legal, client, budget and all other company matters.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.
• Other duties as assigned.