Patient Services Representative

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); Hybrid; USD 30,000 - 46,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy is seeking an administrative professional to support front-desk operations and patient intake. You will handle registration, scheduling, insurance verification, referrals, and prior authorizations, while delivering exceptional customer service and accurate billing support.

This role emphasizes careful processing of therapy episodes and queue management in a compassionate clinical setting.

Qualifications

• High School graduate with knowledge of medical terminology.
• Preferred: related college or continuing education or experience in customer service, healthcare office, billing/coding, or business.

Responsibilities

• Registration
• Scheduling
• Estimates/collections
• Communication and exceptional customer service
• Process flow of patient therapy episode of care
• Referral entry
• Verification of insurance and benefits
• Processes prior authorization of services
• Assists in management of work queues as directed

Skills

Customer service

Billing/coding

Healthcare office

Business

Education

High School graduate

Job description

Overview

Major Job Functions:

• Registration


• Scheduling


• Estimates/collections


• Communication and exceptional customer service


• Process flow of patient therapy episode of care


• Referral entry


• Verification of insurance and benefits


• Processes prior authorization of services


• Assists in management of work queues as directed

Qualifications

Education/formal training/licensure/certification/experience:

High School graduate; knowledge of medical terminology. Preferred: Related college/continuing education or experience in one or more of the:

• Customer service


• Healthcare office


• Billing/coding


• Business