Patient Services Representative Float

Community-Health-Care; Lakewood (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Paid Vacation

Sick Leave

12 Paid Holidays

Life Insurance

Flexible Spending Account

Continuing Education

Employee Assistance Program

Job summary

Community Health Care seeks a Patient Services Representative Floats to support multiple clinics in Pierce County. You will handle patient accounts, set up payment plans, and answer billing questions while coordinating referrals to specialty care and community resources.

You may float between clinics as needed and ensure accurate documentation in EHR/EPM systems. High School Diploma with 1 year of medical front office experience is required; strong communication and organizational skills are

Qualifications

• High School Diploma plus 1 year experience in medical front office or equivalent combination of education and experience.
• Experience handling patient accounts and billing activities is preferred.
• Ability to respond to billing questions and assist patients with referrals and appointments.

Responsibilities

• Manage patient accounts and set up payment plans.
• Answer billing questions from patients, staff and vendors.
• Process referrals to specialty care, dieticians, radiology and community resources.
• Contact patients to schedule appointments and verify information in the system.
• Adjust copays and deductibles based on sliding fee level and review related paperwork.
• Float to other clinics as needed to cover coverage gaps.
• Ensure documentation in the EHR and EPM systems is accurate.

Skills

Customer service

Billing questions

Appointment scheduling

Education

High School Diploma

Tools

EHR systems

Practice management (EPM) systems

Job description

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!We are looking for Patient Services Representative Floats to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. In addition, they will float to other clinics as needed. Plus, other duties as assigned.High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.We encourage anyone with a relevant combination of education and experience to apply.