Patient Services Representative (41423)

Community Health Care; Spanaway (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Sick leave

12 holidays

Life insurance

Flexible Spending Account

Continuing education

Employee assistance program

Job summary

Community Health Care in Spanaway, WA is hiring a Patient Services Representative to support billing, referrals, and scheduling across our clinics. You’ll help patients understand accounts, set up payment plans, and ensure accurate billing in the EHR and practice management systems.

The role requires a High School Diploma and about 1 year of front office experience in a medical setting. We offer a comprehensive benefits package and opportunities for continuing education.

Qualifications

• High School Diploma with 1 year medical front office experience.
• Experience handling patient billing questions and setting up payment plans is preferred.

Responsibilities

• Provide customer service to patients regarding their accounts, including payment plans.
• Process referrals to specialty care, dieticians, radiology exams, and community resources.
• Review sliding fee paperwork and ensure accuracy in E.H.R and E.P.M systems.
• Answer billing questions from staff, vendors, and patients.

Skills

Customer service

Education

High School Diploma

Job description

Job Details: Job Location: Spanaway Clinic - Spanaway, WA 98387, Position Type: Full Time, Education Level: High School, Salary Range: $20.88 - $29.82 Hourly, Job Shift: Monday - Friday - 8:00am to 5:00pm, Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.

We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.

We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!

We are looking for Patient Services Representative’s to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned.

Qualifications: High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

We encourage anyone with a relevant combination of education and experience to apply.