Patient Services Representative

Community-Health-Care; Spanaway (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Community Health Care is a leading non-profit organization delivering comprehensive family practice care across seven clinics in Pierce County. We provide medical, dental, pharmacy, and behavioral health services with a mission to offer compassionate, accessible care to all.

We seek Patient Services Representatives to support patient accounts, billing, referrals, and appointment coordination. Ideal candidates have a High School Diploma and at least 1 year in medical front office, with strong

Qualifications

• High School Diploma plus 1 year experience in medical front office.
• Experience handling patient accounts, setting up payment plans.
• Familiarity with EHR and practice management systems.
• Strong customer service and communication skills.

Responsibilities

• Set up payment plans and answer billing questions from patients.
• Ensure billing information is accurate in the EHR/PM systems.
• Process referrals to specialty care, dieticians, radiology, and community resources.
• Contact patients to schedule appointments and verify sliding fee eligibility.
• Review sliding fee paperwork for completeness and proper documentation.

Skills

Customer service

Billing inquiries

Communication

Education

High School Diploma

Tools

EHR

Practice management system

Job description

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!We are looking for Patient Services Representative’s to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned.High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.We encourage anyone with a relevant combination of education and experience to apply.