Patient Services Representative (41424)

Community Health Care; Puyallup (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Paid vacation

Sick leave

12 paid holidays

Life insurance

Flexible Spending Account

Continuing Education

Employee Assistance Program

Job summary

Community Health Care in Puyallup, WA is seeking a Patient Services Representative to join our clinics. You will handle patient accounts, set up payment plans, answer billing questions, process referrals, and schedule appointments using EHR and practice management systems.

Qualifications include a High School Diploma and at least 1 year of front-office medical experience. We offer a comprehensive benefits package and a supportive, community-focused work environment.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.
• Experience with billing and patient account inquiries is preferred.

Responsibilities

• Handle patient accounts, set up payment plans and answer billing questions.
• Process referrals to specialty care and schedule appointments in EHR and practice management systems.
• Ensure copays and deductibles align with sliding fee level and review related paperwork for completeness.

Skills

Customer service

Billing questions

Payment plans

Communication

Education

High School diploma

Tools

EHR system

Practice management

Job description

Job Details: Job Location: Puyallup Medical Center - Puyallup, WA 98371, Position Type: Full Time, Education Level: High School, Salary Range: $20.88 - $29.82 Hourly, Job Shift: Monday - Friday - 8:00am to 5:00pm

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.

We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.

We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!

We are looking for Patient Services Representative’s to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned.

Qualifications: High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.