Patient Services Representative Float (41425)

Community Health Care; Lakewood (WA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Paid Vacation

Sick Leave

12 Paid Holidays

Life Insurance

Flexible Spending Account

Continuing Education

Employee Assistant Program

Job summary

Community Health Care is seeking Patient Services Representative Floats in Lakewood, WA. This full-time front-office role handles patient accounts, billing questions, and referrals across clinics. You will ensure accurate billing, adjust copays, and float to other sites as needed.

Qualifications include a High School Diploma with 1 year in medical front office or equivalent. Benefits include medical, dental, vacation, sick leave, holidays, life insurance, and more.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

Responsibilities

• Provide customer service to patients regarding their accounts including setting up payment plans.
• Answer questions concerning bills.
• Ensure billing information is accurate in system.
• Process referrals to specialty care, dieticians, radiology exams, community resources.
• Contact patients to make appointments.
• Ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate).
• Review sliding fee paperwork for completeness.
• Ensure documented correctly in electronic health record (E.H.R).
• Ensure documented correctly in practice management (E.P.M) systems.
• Answer billing questions from staff, vendors, and patients.
• Float to other clinics as needed.
• Other duties as assigned.

Skills

Customer Service

Billing

EHR Software

Education

High School Diploma

Job description

Job Details: Job Location: Lakewood Clinic - Lakewood, WA, Position Type: Full Time, Education Level: High School, Salary Range: $24.38 - $33.32Hourly, Job Shift: Monday - Friday - 8:00am to 5:00pm, Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.

We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.

We offer a competitive benefits package.

• Medical
• Dental
• Paid Vacation
• Sick Leave
• 12 Paid Holidays
• Life Insurance
• Flexible Spending Account
• Continuing Education
• Employee Assistant Program

We are looking for Patient Services Representative Floats to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. In addition, they will float to other clinics as needed. Plus, other duties as assigned.

• Provide customer service to patients regarding their accounts including setting up payment plans
• Answer questions concerning bills
• Ensure billing information is accurate in system
• Process referrals to specialty care, dieticians, radiology exams, community resources
• Contact patients to make appointments
• Ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate)
• Review sliding fee paperwork for completeness
• Ensure documented correctly in electronic health record (E.H.R)
• Ensure documented correctly in practice management (E.P.M) systems
• Answer billing questions from staff, vendors, and patients
• Float to other clinics as needed
• Other duties as assigned

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

We encourage anyone with a relevant combination of education and experience to apply.