Patient Services Representative - CCP Camp Hill

UPMC; Camp Hill (Cumberland County); On-site; USD 21,000 - 26,000; Full time

Job summary

UPMC Children's Community Pediatrics in Camp Hill is seeking a Full-Time Patient Services Representative to support the office in Camp Hill. Weekend and evening hours are required to align with the clinic’s hours of operation.

Responsibilities include greeting patients, check-in, copay collection, scheduling follow-ups, guiding patients through the care process, and assisting with billing and insurance verification. Strong computer skills and HIPAA compliance are essential.

Qualifications

• High school diploma or equivalent required.
• Two years in medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update information.
• Schedule follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

Skills

Customer service

Typing

Office software

Medical terminology

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Camp Hill.

Weekend and evening availability required to support the hours of operation.

• Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling: Arrange follow-up appointments and connect patients to services.
• Support: Help patients navigate the healthcare system and provide clear instructions.
• Technology: Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
• Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks: Handle phone calls, scan records, and perform office duties.
• Completion of high school or equivalent.
• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Licensure, Certifications, and Clearances:

• Act 31, Act 33, Act 34, Act 73.

UPMC is an Equal Opportunity Employer/Disability/Veteran