Patient Services Representative, Kaufmann Medical Building

UPMC; Pittsburgh (Allegheny County); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

No weekend/holiday shifts

Résumé du poste

UPMC Rehabilitation Institute is seeking a full-time Patient Services Representative for the Kaufmann Medical clinic. The role involves greeting patients, guiding them through self-arrival tech or desk check-in, collecting copayments, updating registrations, and scheduling follow-ups at checkout.

Responsibilities include connecting patients to financial advocacy resources, verifying insurance, and promoting the MyUPMC portal.

Qualifications

• Welcomes patients and explains financial obligations
• Experience with medical billing or customer service preferred
• Knowledge of medical terminology preferred

Responsabilités

• Provide a warm greeting for all patients
• Guide patients through use of self-arrival technology or check-in at desk
• Collect copayments and any other patient payments
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Connect patients to resources to schedule ancillary services
• Help patients navigate the healthcare system with clear instructions and follow up as needed
• Register patients in biometrics and explain benefits
• Promote MyUPMC patient portal and assist with registration
• Assist with education of financial responsibility and connect to advocacy resources
• Verify insurance benefits with the appropriate carrier online or by phone
• Obtain signatures for consent to treatment and financial responsibility per HIPAA
• Triage phone calls to other areas or clinical providers
• Assist with general office tasks like scanning and faxing
• Promote navigation and usability of the UPMC Patient Portal for a smooth experience

Formation

High school diploma or equivalent

Description du poste

The Rehabilitation Institute is seeking a full time Patient Services Representative to join the team at our Kaufmann Medical clinic! The clinic is open Monday-Thursday 7am to 7pm and Friday 7am to 3pm. Shifts will be determined at a later date and can be flexible depending on candidate availability. A perk of this position is that it does not require any weekends or holidays! Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
• High school diploma or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran