Patient Services Representative - South Hanover Primary Care

UPMC; Hanover (York County); On-site; USD 22,000 - 29,000; Full time

Job summary

UPMC is hiring a full-time Patient Services Representative to support the South Hanover Primary Care team. This role involves greeting patients, guiding check-in, collecting copayments, updating registrations, and scheduling follow-up appointments.

The position requires strong customer service, basic typing and computer skills, and familiarity with Epic or Medipac systems. Prior healthcare experience is preferred.

Qualifications

• Two years of experience in a medical, billing, fiscal or customer service function preferred.
• Knowledge of medical terminology preferred.
• Prior healthcare/medical office experience highly preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through self-check-in or desk check-in.
• Collect copayments and other payments at the point of service.
• Verify and update patient registration info and schedule follow-up appointments.
• Follow up on unresolved questions to ensure continuity of care.
• Support the use of patient portals and assist with registration when applicable.
• Verify insurance benefits with carriers via online or phone methods.
• Obtain signatures for consent to treatment and financial responsibility per HIPAA rules.

Skills

Customer service

Communication

Typing

Computer skills

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our busy South Hanover Primary Care team/office.

Shift/Hours: Monday through Friday, rotating general hours between 7:30am - 5:00pm. *Manager will discuss further during interview - No holidays or weekends!

• Travel to assist coverage/staffing needs in other local Primary Care offices may be required (after training is complete).

We are a collaborative, multi-provider primary care practice that prioritizes teamwork and an exceptional patient experience. Our office fosters a welcoming and supportive culture, anchored by a team of long-tenured staff who value strong relationships, open communication, and helping one another succeed. This is an ideal environment for candidates seeking stability, collaboration, and the opportunity to grow within a team that is truly invested in each other’s success and the care of their patients.

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Prior healthcare/medical office experience if highly preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran