Patient Services Representative - CCP Butler

UPMC; Butler (Butler County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Children’s Community Pediatrics in Butler is hiring a Full-Time Patient Services Representative to support the front desk and patient flow. You will greet patients, assist with check-in, collect copayments, and update information, while coordinating follow-up appointments and connecting patients to services.

You will help patients navigate the healthcare system, register them in Biometrics, promote the MyUPMC portal, and educate on financial responsibilities.

Qualifications

• Experience in patient service or front desk roles is preferred.
• Strong communication and organizational skills.
• Ability to explain financial responsibilities and guide patients to resources.

Responsibilities

• Greet patients and assist with check-in and copayment collection.
• Schedule follow-up appointments and coordinate referrals.
• Assist patients in navigating care and provide clear, courteous instructions.
• Register patients in Biometrics and promote use of the MyUPMC portal.
• Explain financial responsibilities and connect patients to available resources.
• Verify insurance information and obtain necessary consent signatures to maintain HIPAA compliance.
• Handle phone calls, scan records, and perform general office duties.

Skills

Patient interaction

Scheduling

Communication

Financial advocacy

Tools

Biometrics registration

MyUPMC portal

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Butler.

• Patient Interaction:Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling:Arrange follow-up appointments and connect patients to services.
• Support:Help patients navigate the healthcare system and provide clear instructions.
• Technology:Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy:Educate patients on financial responsibilities and connect them to resources.
• Compliance:Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks:Handle phone calls, scan records, and perform office duties.