Patient Services Representative - CCP Bethel Park

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

UPMC Children\'s Community Pediatrics in Bethel Park, near Pittsburgh, is hiring a Full-Time Patient Services Representative to support the office operations.

Weekend and evening availability required to support the hours of operation. You will greet patients, handle check-in, verify insurance, collect copays, schedule follow-ups, register biometrics, promote MyUPMC, and help families navigate care while maintaining HIPAA.

Qualifications

• Front desk or call center experience preferred.
• Ability to explain billing and scheduling clearly.
• Comfort with HIPAA and patient privacy rules.

Responsibilities

• Greet patients and assist with check-in.
• Collect copayments and update patient information.
• Arrange follow-up appointments and connect patients to services.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and resources.
• Verify insurance and obtain consent signatures.
• Handle phone calls, scan records, and perform office duties.

Skills

Customer service

Scheduling

Insurance verification

HIPAA compliance

Phone etiquette

Tools

Biometrics system

MyUPMC portal

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Bethel Park.

Weekend and evening availability required to support the hours of operation.

• Patient Interaction:Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling:Arrange follow-up appointments and connect patients to services.
• Support:Help patients navigate the healthcare system and provide clear instructions.
• Technology:Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy:Educate patients on financial responsibilities and connect them to resources.
• Compliance:Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks:Handle phone calls, scan records, and perform office duties.