Patient Services Representative - CCP Squirrel Hill

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Job summary

UPMC Children’s Community Pediatrics in Pittsburgh is seeking a Full-Time Patient Services Representative to support daily office operations. Weekend availability is required to align with the hours of operation and patient needs.

The role involves welcoming patients, processing check-ins and copayments, registering patients in Biometrics, and guiding families to MyUPMC. You will also assist with scheduling and navigate financial responsibilities in a compliant setting.

Qualifications

• Experience greeting patients and handling check-in processes.
• Ability to collect copayments and verify patient information.
• Capacity to schedule follow-up appointments and coordinate services.
• Familiarity with biometrics registration and patient portals.
• Knowledge of HIPAA regulations and privacy practices.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

Skills

Customer service

Communication skills

HIPAA compliance

Job description

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Pittsburgh.

Weekend availability required to support the hours of operation.

• Patient Interaction:Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling:Arrange follow-up appointments and connect patients to services.
• Support:Help patients navigate the healthcare system and provide clear instructions.
• Technology:Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy:Educate patients on financial responsibilities and connect them to resources.
• Compliance:Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks:Handle phone calls, scan records, and perform office duties.