Patient Services Representative

ADVENT Knows; Schaumburg (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO 16+ days (prorated year 1)

Health, dental, vision coverage with H

401k match

Life insurance

Regular business hours

Culture of growth

2 clinics (Schaumburg & Rockford)

Job summary

ADVENT in Schaumburg, IL is hiring a Patient Services Representative to warmly greet patients, check in using our EHR, and coordinate schedules across Schaumburg and Rockford clinics. You will manage patient flow, answer calls, process payments, and support daily clinic operations, ensuring a patient-focused experience from arrival through the visit and beyond.

Requires at least 1 year in a medical setting, strong communication, solid organizational skills, and comfort with Microsoft Office and

Qualifications

• Minimum 1 year in a medical/healthcare setting.
• Strong time management and multitasking skills.
• Experience with performance-based goals or metrics.
• Customer-first mindset and excellent communication.
• Tech-savvy with MS Office and EHR systems.
• High attention to detail and accuracy.
• Thrives in a fast-paced environment.
• Positive, team-oriented attitude and strong work ethic.
• Eligible to work at Schaumburg and Rockford clinics; valid driver license.

Responsibilities

• Greet patients warmly and check them in using the EHR.
• Coordinate and order sleep study devices and upload reports.
• Review schedules to confirm insurance and patient docs.
• Schedule appointments and manage patient flow.
• Answer calls and provide overflow support to the call center.
• Open/close the clinic following protocols.
• Process payments and support daily operations.
• Order medical supplies and pharmaceuticals as needed.
• Room patients and ensure clinic sanitation.

Skills

Customer service

Time management

Multitasking

Communication

Attention to detail

Problem solving

Teamwork

EHR proficiency

Driver license

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Schaumburg, IL with occasional coverage in Rockford

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do:

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system
• Coordinate and order sleep study devices and upload reports into the system
• Review upcoming schedules to confirm insurance and patient documentation are complete
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Room patients
• Safety and sanitation of clinic

What You Bring:

• Required - Minimum of 1 year experience working in a medical or healthcare setting
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Ability to also work at the Schaumburg and Rockford clinics as needed
• Valid driver license

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth
• Schedule: Monday and Wednesday, 8am-4:30pm, Tuesday & Thursday, 7am-5:30pm & Friday 7:30am-12:30pm
• This is a full-time, 32hr flex position

Explore more at: ADVENT Careers Website