PRN Patient Service Representative

ADVENT Knows; Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

ADVENT is hiring a PRN Patient Services Representative in the Indianapolis area. This role supports patient check-in, scheduling, and administrative tasks across several clinics (Indianapolis North, Indianapolis South, Avon).

Responsibilities include greeting patients, processing registrations in the EHR, scheduling appointments, handling overflow call coverage, and assisting with clinical and non-clinical duties as needed. PRN hours vary weekly with a guaranteed minimum.

Qualifications

• Healthcare setting experience preferred.
• Ability to manage multiple tasks with accuracy.
• Strong customer service mindset and communication skills.
• Proficient with Outlook, Word, Excel and EHR systems.
• Attention to detail and reliability in a fast-paced clinic.

Responsibilities

• Greet patients and check them in using EHR systems.
• Schedule patient appointments and coordinate scheduling gaps.
• Handle inbound calls to provide overflow coverage as needed.
• Open and close clinic per guidelines and ensure daily readiness.
• Process patient payments and verify insurance documentation.
• Order sleep study devices and medical supplies as needed.
• Upload sleep study reports to the system.
• Review future schedules to ensure documentation is complete.
• Cross-train as a Medical Assistant for clinical support.
• Assist with non-clinical duties as needed.

Skills

Medical experience

Time management

Multitasking

Customer service

Office software

Job description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: PRN Patient Services Representative

Location: Indianapolis North, Indianapolis South, & Avon

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a PRN Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

This is a pro re nata (PRN) role, meaning this role's primary purpose is provide flexible support in the case of scheduling gaps or covering for staff that will be out of clinic. Scheduled hours vary weekly between 0-40 with a minimum of 3 days (24 hours)/ month guaranteed.

How you will make an impact as a Patient Services Representative:

• Greet patients and accurately check patients into EHR using established patient registration check-in protocols
• Order Sleep Study devices utilizing the system
• Upload sleep study reports into the system
• Review future clinic schedules to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Own the opening and closing of the clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance, and works with clinic team members to maintain the daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Crosstrain as a Medical Assistant to provide clinical support as needed
• Crostrain to assist with other non-clinical duties as needed

What we’re looking for in a Patient Services Representative:

• Prior medical experience preferred
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast-paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• Ability to work at ADVENT Avon, Keystone Crossing, and Southport clinic locations as needed

Why you should choose ADVENT:

• Culture that embraces being kind, is solutions minded, and encourages you to ask questions
• PRN flexibility (scheduled hours vary weekly between 0-40 with a minimum of 3 days/ month)
• Convenient day shift schedule

Schedule:

Monday & Wednesday: 8am-4:30pm

Tuesday & Thursday: 8am-5:30pm

Friday: 8am-2:30pm