Patient Support Representative - Outpatient Rehab - Per Diem

NorthShore University HealthSystem; Lincolnshire (IL); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Patient Support Representative for Outpatient Rehab in Lincolnshire, IL. This per diem role supports pre-certifications, benefits verification, and referrals, with rotating shifts and varying start times.

The position requires a high school diploma or GED, with preferred associate degree in healthcare or business. 1–2 years of healthcare registration or scheduling experience is desirable, along with strong data entry and MS Office skills.

Qualifications

• Education: High school diploma or GED required; Associate degree in business or healthcare preferred.
• Experience: 1-2 years of healthcare registration, scheduling, or customer service experience preferred.
• Knowledge of health insurance, medical terminology, and anatomy preferred.
• Strong data entry, keyboarding, and Microsoft Office skills preferred.

Responsibilities

• Reviews and analyzes patient demographics and consults with representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications, and support timely reimbursement.
• Performs pre-certification notification and completes required documentation for submission to insurance carriers per payer requirements.
• Researches pre-certification denials including missing authorization or referral documentation.
• Confirms referral requirements for individual plans and works with referring physician offices to obtain referrals for scheduled services.
• Utilizes the EMR task-based work queue to maintain productivity metrics in Rehab Services.

Skills

Health insurance knowledge

Medical terminology

Anatomy

Data entry

Microsoft Office

Education

High school diploma or GED

Associate degree in business or healthcare

Job description

Hourly Pay Range:

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Support Representative - Outpatient Rehab - Per Diem
• Location: Lincolnshire, IL
• Full Time/Part Time/Per Diem: Per Diem (as needed)
• Hours: Rotating shifts; clinic is open Mon.-Thurs. 7 a.m. - 7pm, Fri. 7am-5pm.

• • Will rotate into varied start and end times: 7am-3:30pm,10:30am-7pm,9am-5:30pm; will rotate at least 2 evenings until 7pm

• Schedule: Varies as needed per 6-week schedule
• Required Travel: No

What you will do:

• Reviews and analyzes required patient demographic and consults representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications, and support timely reimbursement.
• Performs pre-certification notification via telephone or electronically and completes required documentation for submission to insurance carriers per payer requirements.
• Researches pre-certification denials including missing authorization, patient pre-certification or referral documentation.
• Confirms referral requirements for individual plans and works with referring physician offices when needed to obtain referrals for scheduled services, including referrals for additional office visits.
• Utilizes the electronic medical record task-based work queue to maintain established productivity metrics determined by the Rehab Services department to meet business needs.

What you will need:

• Education: High school diploma or GED required; Associate degree in business or healthcare preferred.
• Experience: 1-2 years of healthcare registration, scheduling, or customer service experience preferred.

• Knowledge & Skills: Knowledge of health insurance, medical terminology, and anatomy preferred. Strong data entry, keyboarding, and Microsoft Office skills preferred.

• Other: Valid driver's license and appropriate auto insurance required if performing duties at an off-site location.

Benefits (For full time or part time positions):

* Premium pay such as shift, based on an employee's job

* Incentive pay for select positions

* Opportunity for annual increases based on performance

* Career Pathways to Promote Professional Growth and Development

* Various Medical, Dental, Pet and Vision options

• • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to \"help everyone in our communities be their best\".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.