Registration Specialist

AdventHealth; Hinsdale (IL); On-site; USD 25,000 - 40,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Career Development

Well-being resources

Mental health resources

Pet benefits

Job summary

UChicago Medicine AdventHealth in Hinsdale, IL is hiring for a Part-Time Emergency Department Clerk/Support role. You will handle patient check-ins, insurance verification, eligibility, pre-authorizations, and cashiering during night shifts (3pm-11:30pm) with every-other-weekend coverage.

Responsibilities include Medicare compliance reviews, estimating patient financial responsibility, documenting payer communications, and coordinating with other departments to ensure a smooth patient

Qualifications

• Mature judgment when dealing with patients, physicians, and insurers.
• Strong knowledge of Microsoft Office and basic database programs.
• Ability to operate office equipment and multi-task effectively.
• Excellent professional communication, both spoken and written.
• Able to adapt in a changing healthcare environment and follow procedures.
• Knowledge of HIPAA privacy and patient confidentiality.
• Bilingual – English/Spanish.
• Experience in customer service and reimbursement processes.
• Familiarity with insurance benefits and EMR systems.

Responsibilities

• Perform Medicare compliance reviews and issues ABNs as needed.
• Estimate patient financial responsibility and collect payments.
• Coordinate pre-authorizations and verify eligibility with insurers.
• Register patients and ensure accurate demographic and insurance data.
• Maintain communication between departments and document payer decisions.
• Provide PBX coverage and handle cash reconciliation as needed.
• Attend department meetings and support team collaboration.

Skills

Mature judgement

Microsoft Office

Office equipment

Multi-tasking

Professional communication

Adaptability

Attention to detail

HIPAA knowledge

Bilingual English/Spanish

Customer service

EMR system knowledge

Medical terminology

Insurance knowledge

Education

Associate

High School Grad or Equiv

Tools

EMR software

Job description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Part time

Shift:

Night (United States of America)

Address:

120 N OAK ST

City:

HINSDALE

State:

Illinois

Postal Code:

60521

Job Description:

Schedule: Part-Time (20 hours), Emergency Department; 3pm-1130pm, every other weekend

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever‑changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient‑related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience:

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$18.17 - $29.06

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.