Care Coordinator

ADVENT; Miamisburg (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO & holidays

Health/Dental/Vision

401k match

Weekday schedule

Growth culture

Job summary

ADVENT in Miamisburg is hiring a Care Coordinator to act as the patient advocate across the treatment journey. You will connect patients, providers, and teams to deliver seamless, compassionate care while guiding insurance and costs.

The role blends empathy with action in dermatology, plastic surgery, optical, chiropractic, wellness settings and more. Full-time, weekdays hours with potential coverage at nearby clinics; strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree in healthcare, social work, or related field, or equivalent experience.
• Experience in customer engagement within care coordination or sales-driven environments.
• Proficient in managing insurance, benefits, and cost-of-care discussions with patients.
• Strong ability to influence and guide patients toward goals and outcomes.
• Proficient in medical terminology and collaboration with providers.
• Highly organized with attention to detail and accuracy.
• Excellent time management; ability to work independently and plan proactively.
• Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).

Responsibilities

• Serve as the primary point of contact for patients, building trust and providing education.
• Identify and resolve care barriers, guiding patients toward completion of care.
• Balance compassion with efficiency to support patients and clinic workflow.
• Advocate for patients on insurance, deposits, authorization, and out-of-pocket costs.
• Own the patient journey end-to-end with strong listening and problem-solving.
• Coordinate scheduling, follow-ups, procedures, and documentation with staff and physicians.
• Monitor adherence to care plans and engage patients with ADVENT's value proposition.
• Discuss costs and next steps with a value-driven approach.

Skills

Customer engagement

Care coordination

Insurance knowledge

Communication

Office suite

Time management

Education

Bachelor's degree in healthcare or related field

Tools

EMR / medical records system

Job description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Care Coordinator

Location: Miamisburg clinic (ability to help at nearby clinics when needed)

At ADVENT, our Care Coordinators are the heart of the patient experience - connecting patients, providers, and teams to deliver care that’s both seamless and compassionate. This role blends empathy with action, balancing communication, problem-solving, and precision. Care Coordinators are experts in guiding patients through their treatment journey, helping them understand their options, navigate insurance, and experience ADVENT's unique approach to better breathing and better living. Great position for someone with experience working in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic or spa environment.

What You'll Do:

• Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.
• Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
• Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
• Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.
• Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
• Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
• Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT's value proposition and outcomes.
• Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.

What You Bring:

• Proven success in customer engagement within a sales-driven or care coordination environment (inside sales experience preferred)
• Bachelor's degree in healthcare, social work, or related field - or equivalent experience
• Skilled in managing insurance, benefits, and cost-of-care discussions with patients
• Strong influencer with a passion for guiding patients toward their goals and treatment outcomes
• Proficient in medical terminology and comfortable collaborating with providers
• Highly organized with exceptional attention to detail and accuracy
• Excellent time management; able to work independently, anticipate needs, and plan proactively
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Willingness to support at other nearby clinics as needed

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth
• This is a full time 32-40 hr/week flex position
• Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself

Hours: Monday & Wednesday: 8am - 4:30pm, Tuesday & Thursday: 8am - 5:30pm & Friday: 8am - 2:30pm

Explore more at: ADVENT Careers Website