Patient Services Representative

ADVENT; Schaumburg (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO 16+ days

Health, dental, vision insurance

401k match

Life insurance

Flexible schedule

Regular business hours

Job summary

ADVENT in Schaumburg, IL is hiring a Patient Services Representative to greet patients, manage check-in using the EHR, and support daily clinic operations. The role requires coordinating sleep study devices, scheduling appointments, and handling insurance documentation with accuracy.

You will also process payments, assist the call center, and ensure clinic safety and cleanliness. This full-time position offers a regular schedule with daytime hours, and occasional coverage in Rockford.

Qualifications

• Minimum of 1 year experience in a medical or healthcare setting.
• Strong time management skills and the ability to multitask effectively.
• Experience working with performance-based goals or metrics.
• Customer-first mindset and excellent communication skills.

Responsibilities

• Greet patients and check them in using the EHR system.
• Coordinate and order sleep study devices and upload reports.
• Review upcoming schedules to confirm insurance and patient documentation are complete.
• Schedule appointments and manage patient flow for a smooth clinic experience.
• Answer incoming calls and provide overflow support to the call center as needed.
• Open and close the clinic following established protocols.
• Process payments and support daily clinic operations.
• Order medical supplies and pharmaceuticals as needed.
• Room patients and maintain clinic sanitation.

Skills

Customer-first mindset

Excellent communication

Time management

Multitasking

Team-oriented

Problem solver

Attention to detail

Strong work ethic

Valid driver license

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Job Type

Full-time

Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location

Schaumburg, IL with occasional coverage in Rockford

What You’ll Do:

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system


• Coordinate and order sleep study devices and upload reports into the system


• Review upcoming schedules to confirm insurance and patient documentation are complete


• Schedule appointments and manage patient flow for a smooth clinic experience


• Answer incoming calls and provide overflow support to the call center as needed


• Open and close the clinic following established protocols


• Ensure proper documentation, process payments, and support daily clinic operations


• Order medical supplies and pharmaceuticals as needed


• Room patients


• Safety and sanitation of clinic

What You Bring:

• Required - Minimum of 1 year experience working in a medical or healthcare setting


• Strong time management skills and the ability to multitask effectively


• Experience working with performance-based goals or metrics


• A customer-first mindset and excellent communication skills


• Tech-savvy with experience in Microsoft Office and Electronic Health Records


• High attention to detail and accuracy


• A problem-solver who thrives in a fast-paced environment


• A positive, team-oriented attitude and strong work ethic


• Ability to also work at the Schaumburg and Rockford clinics as needed


• Valid driver license

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays


• Health, dental, and vision coverage with employer-paid HRA


• 401k match & life insurance


• Regular business hours - no nights or weekends


• A culture that values solutions and encourages growth


• Schedule: Monday and Wednesday, 8am-4:30pm, Tuesday & Thursday, 7am-5:30pm & Friday 7:30am-12:30pm


• This is a full-time, 32hr flex position

Explore more at: ADVENT Careers Website

Salary Description

$20.00 - $25.00