Patient Services Representative

Balance Health; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Bay Area Foot Care in San Francisco is seeking a full-time Medical Receptionist to be the friendly first contact for patients. You will manage phones, schedule appointments, handle messages, and support front-office operations using EMR systems.

Ideal candidates have prior medical front office experience, superb customer service, and strong organizational skills. Day-to-day tasks include insurance verification support, data entry, faxing and patient coordination, with a Monday–Friday 8-hour

Qualifications

• Prior medical front office experience required.
• Excellent customer service and communication skills.
• Able to manage multiple tasks in a fast-paced medical office.

Responsibilities

• Answer multi-line telephone with a friendly, professional attitude.
• Schedule new patient appointments promptly and follow ups.
• Take messages accurately and ensure follow-through.
• Provide superior customer service to patients and staff.
• Route faxes to the correct team member.

Skills

Phone etiquette

Customer service

Multitasking

Organizational skills

Communication

Tools

EMR system

Job description

Bay Area Foot Care is among the premier podiatry medical groups in the Bay Area. Our mission is to provide comprehensive foot and ankle care to our patients utilizing the most innovative diagnostic and therapeutic approaches by knowledgeable and caring staff.
For more information about us please visit www.BayAreaFootCare.com

We are looking for a full‑time Medical Receptionist specialist for our San Francisco medical office location. This team member is vital part of BAFC as s/he is nearly always the first contact people have with our practice. The successful candidate will work well with our existing team of professionals to create an environment strong in customer service, organization and responsibility while supporting a smooth operating office.

Primary responsibilities include:

• Answer multiple‑line telephone with a consistently amazing attitude
• Ensure new patient appointments are scheduled promptly
• Schedule/book follow‑up patient appointments
• Take messages accurately and ensure follow‑through
• Provide superior customer service
• Route electronic faxes to the correct team member

Other duties may include:

• Confirming insurance benefits and deductibles
• Use of electronic medical records
• Faxing, copying, stocking
• Assist the doctors and office medical staff with various duties

Experience and Qualifications:

• Work calmly under pressure
• Knowledgeable in switching between tasks and detail oriented
• Well organized and punctual
• Impressive people and customer service skills
• Enjoy helping others
• Positive person, skilled in communication and listening
• Responsible and trustworthy
• Wear professional attire, behavior and language

Prior medical front office experience REQUIRED

Job Type: Full‑time

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• EMR system: 1 year (Preferred)
• Medical office: 1 year (Preferred)