Patient Services Representative

Balance Health; Cupertino (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Free parking

Health insurance

Health savings account

Paid time off

Job summary

Bay Area Foot Care is seeking a full-time Medical Receptionist to be the first point of contact in our Bay Area clinic. The role emphasizes outstanding customer service, accuracy in messaging, and efficient scheduling in a busy medical office.

The ideal candidate will handle multi-tasked duties, work well with a team, and maintain professional appearance and communication. In-person work, 8-hour shifts, Monday through Friday, with comprehensive benefits.

Qualifications

• Prior medical front office experience is required.
• Experience with EMR systems is preferred (1 year).
• Excellent customer service and communication skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Answer multiple-line telephone with a consistently amazing attitude.
• Ensure new patient appointments are scheduled promptly.
• Schedule and book follow-up patient appointments.
• Take messages accurately and ensure follow through.
• Provide superior customer service.
• Route electronic faxes to the correct team member.
• Confirm insurance benefits and deductibles.
• Use of electronic medical records.
• Assist doctors and office staff with duties.

Skills

Customer service

Multitasking

Communication

Organized

Reliability

Tools

EMR system

Phone system

Job description

Description

Bay Area Foot Care is among the premier podiatry medical groups in the Bay Area . Our mission is to provide comprehensive foot and ankle care to our patients utilizing the most innovative diagnostic and therapeutic approaches by a knowledgeable and caring staff. For more information about us please visit www.BayAreaFootCare.com

We are looking for a full-time Medical Receptionist specialist for our medical office location. This team member is a vital part of BAFC as s/he is nearly always the first contact people have with our practice. The successful candidate will work well with our existing team of professionals to create an environment strong in customer service, organization and responsibility while creating and supporting a smooth operating office.

Primary responsibilities include:

• Expertly answer multiple-line telephone with a consistently amazing attitude


• Ensure new patient appointments are scheduled promptly


• Schedule/book follow up patient appointments


• Take messages accurately and ensure follow through


• Provide superior customer service


• Route electronic faxes to the correct team member

Other duties may include:

• Confirming insurance benefits and deductibles


• Use of electronic medical records


• Faxing, copying, stocking


• Assist the doctors and office medical staff with various duties

Experience and Qualifications:

We are looking for a candidate who:

• works calmly under pressure


• is knowledgeable in switching between tasks and is detail oriented


• is well organized and punctual


• has incredible people and customer service skills


• genuinely enjoys helping others


• is a positive person, skilled in communication and listening


• is responsible and trustworthy


• has professional attire, behavior and language

Prior medical front office experience REQUIRED

Job Type: Full-time

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift


• Monday to Friday


• No weekends

Experience:

• EMR system: 1 year (Preferred)


• Medical office : 1 year (Preferred)

Job Type: Full-time

Benefits:

• 401(k)


• Dental insurance


• Flexible spending account


• Free parking


• Health insurance


• Health savings account


• Paid time off

Work Location: In person