Patient Services Representative

Coastal Women's HealthCare, PA; Saco (ME); On-site; USD 30,000 - 36,000; Full time

Job summary

Coastal Women's Healthcare, PA in Scarborough, Maine is seeking a dependable Patient Services Representative to join our busy Patient Access Team. You will be the first contact for appointment requests, handling calls and coordinating schedules across providers.

This role emphasizes friendly, patient-centered service, accuracy, and teamwork, with EHR and electronic fax responsibilities to support referrals and records.

Qualifications

• Customer service experience preferred in a medical setting.
• Comfort with computerized scheduling systems and EHRs preferred but not required.
• Ability to manage high-volume calls and coordinate multiple appointments.

Responsibilities

• Serve as the first point of contact for appointment requests.
• Manage a high volume of incoming calls professionally.
• Schedule, reschedule, and coordinate appointments across providers.
• Use scheduling systems to align patient needs with provider availability.
• Collaborate with clinical staff to resolve scheduling challenges.
• Manage the electronic fax line for referrals and records.
• Review and process faxes, medical records, and referrals into the EHR.
• Review and process portal appointment requests.

Skills

Customer service

Attention to detail

Team player

Dependable

Tools

Scheduling software

Electronic Health Records

Job description

Patient Services Representative

Patient Access

Pay: $22.00 - $ 26.00 per hour

Coastal Women's Healthcare is seeking a dependable, patient-centered team member to join our busy Patient Access Team. We are looking for someone who takes pride in delivering exceptional customer service, demonstrates strong attention to detail, and is always willing to go the extra mile to ensure every patient has a positive experience.

What You'll Do:

• Serve as the first point of contact for appointment requests from new and established patients.
• Manage a high volume of incoming calls with professionalism, efficiency, and a patient-centered approach.
• Schedule, reschedule, and coordinate appointments across multiple providers and departments.
• Use electronic scheduling systems to align patient needs with provider availability.
• Collaborate with clinical staff and team members to resolve scheduling challenges and ensure a smooth patient experience.
• Support Health Information functions by managing the electronic fax line for incoming referrals, appointment requests, and medical record release requests.
• Review and process incoming faxes, medical records, and referrals into the electronic health record system.
• Review and process appointment requests submitted through the patient portal.

What We're Looking For:

• A strong work ethic, a positive attitude, and a commitment to getting the job done right. Someone who takes initiative, follows through, and takes pride in their work.
• A true team player who values collaboration, professionalism, and mutual respect. Able to contribute to a dedicated team, support coworkers, and stay focused on solutions in a busy environment.
• Dependable, accountable, and ready to work, with a willingness to step in where needed and go the extra mile to support both patients and teammates.
• Comfort with computerized scheduling systems and electronic health records preferred but not required.

Why Work at Coastal Women's Healthcare?

Do work that matters. Be part of a team that cares.

Join an independent women's healthcare practice in Scarborough, Maine, where every role, from the front desk to the lab, shapes how our patients feel cared for.

Must have the ability to pass a background check and drug screening test.