Patient Services Representative - Mammography

Coastal Women's Healthcare, PA; Scarborough (ME); On-site; USD 32,000 - 36,000; Full time

Job summary

Coastal Women's Healthcare, PA in Scarborough, Maine, is seeking a Patient Services Representative with mammography or radiology experience to join our team. You will support patients and work closely with mammographers to keep daily operations running smoothly.

You'll navigate electronic medical record systems, document patient information, review imaging reports, coordinate scheduling, and assist with billing and administrative tasks. Strong communication and customer service are essential.

Qualifications

• Experience with electronic medical records (EMR) and radiology systems.
• Strong customer service and communication skills.
• Ability to work with a multidisciplinary team including mammographers and radiology staff.

Responsibilities

• Navigate multiple EMR platforms to print, scan, and upload medical records.
• Document patient information clearly in the EHR.
• Review imaging reports for accuracy and identify errors.
• Contact outside imaging facilities to obtain prior imaging studies and reports.
• Answer calls and direct inquiries to the appropriate staff.
• Maintain scheduling records and coordinate follow-up appointments.
• Communicate normal test results and ensure proper follow-up care.
• Provide patients with clear preparation instructions for mammography.
• Assist with coding, billing, and other administrative tasks.

Skills

Electronic medical records

Radiology systems

Customer service

Communication

Tools

Sectra

PenRad

Job description

Patient Services Representative - Mammography

Pay: $23.00 - $26.00 per hour

Job Description:

Coastal Women's Healthcare is seeking a Patient Services Representative with mammography or radiology experience to join our team. In this role, you'll work closely with a small team of mammographers and breast sonographers to support patients and keep daily operations running smoothly. We take pride in providing high-quality, compassionate care and fostering a supportive workplace where employees feel valued, respected, and part of the team.

What You'll Do:

• Navigate multiple electronic medical record systems and platforms to print, scan, and upload medical records.
• Accurately and clearly document relevant patient information in the electronic health record (EHR).
• Review imaging reports for accuracy and identify errors that need correction.
• Contact outside imaging facilities to obtain prior imaging studies and corresponding reports, following up as needed.
• Answer incoming department phone calls, assist with questions, troubleshoot issues, and direct calls to the appropriate staff.
• Maintain accurate scheduling records and coordinate follow-up appointments based on radiology recommendations, contacting patients as needed.
• Track routine appointments, communicate normal test results in a timely manner, and help ensure patients receive appropriate follow-up care.
• Provide patients with clear instructions on how to prepare for and change for mammography examinations
• Assist with procedure-related coding, billing, and other administrative tasks to support the department's daily operations.

What We're Looking For:

• A team player with a positive attitude and strong work ethic.
• Clear, professional communication with patients and staff.
• Strong customer service skills.
• Experience with electronic medical records (required) and radiology-specific system such as Sectra and PenRad (highly preferred)

• Strong attention to detail and commitment to patient care.
• Ability to work with a multidisciplinary team including mammographers, radiologists, nurses, providers, and administrative staff.

Why Work at Coastal Women's Healthcare?

Do work that matters. Be part of a team that cares.

Join an independent women's healthcare practice in Scarborough, Maine, where every role, from the front desk to the lab, shapes how our patients feel cared for.

Must have the ability to pass a background check and drug screening test.