Patient Service Representative

Coastal Women's HealthCare, PA; Saco (ME); On-site; USD 30,000 - 36,000; Full time

Job summary

Coastal Women's Healthcare in Scarborough, Maine is seeking a Patient Services Representative to be the welcoming first point of contact for patients. You will manage a high volume of calls and coordinate appointments across providers and departments.

The ideal candidate will have strong communication and customer service skills, comfort with scheduling systems and electronic health records, and enjoy working in a collaborative, fast-paced healthcare environment. A background check is required.

Qualifications

• Excellent communication and customer service abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with scheduling systems and electronic health records is preferred.
• Positive, solutions-focused team player attitude.

Responsibilities

• Serve as the first point of contact for all patients, including new patients.
• Handle a high volume of calls with professionalism and efficiency.
• Schedule, reschedule, and coordinate appointments across multiple departments.
• Use scheduling systems to align patient needs with provider availability.
• Maintain accurate scheduling records to support patient flow and staffing.
• Collaborate with clinical staff to resolve scheduling issues.
• Process inbound referrals, appointment requests, and medical record releases via patient portal.
• Route faxes, records, and referrals into the electronic health record system.
• Work with a cross-trained team to ensure department coverage.

Skills

Communication skills

Customer service

Multitasking

Scheduling systems

Electronic health records

Team player

Job description

Patient Service Representative

Pay: $22.00 - $ 26.00 per hour

Coastal Women's Healthcare is looking for a Patient Services Representative to be a welcoming first point of contact for our patients. This role handles a high volume of incoming calls and helps patients navigate their care by scheduling, rescheduling, and coordinating appointments across our providers and departments. The ideal Patient Service Representative is friendly, organized, and comfortable multitasking in a busy healthcare environment.

What You'll Do:

• Serve as the first point of contact for all patients, including new patients.
• Manage a high volume of incoming calls with professionalism and efficiency.
• Schedule, reschedule, and coordinate appointments across multiple departments and providers.
• Use computerized scheduling systems to match patient needs with provider availability.
• Maintain accurate scheduling records to support patient flow and staffing needs.
• Collaborate with clinical staff and team members to resolve scheduling issues.
• Manage inbound referrals, appointment requests, and medical record release requests through the patient portal.
• Process and route incoming faxes, records, and referrals into the electronic health record system.
• Work within a cross-trained team to ensure department coverage and smooth operations.

What We're Looking For In A Patient Service Representative:

• Strong communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfort with computerized scheduling systems and electronic health records (experience preferred).
• Team player with a positive, solutions-oriented approach.

Why Work at Coastal Women's Healthcare?

Do work that matters. Be part of a team that cares.

Join an independent women's healthcare practice in Scarborough, Maine, where every role, from the front desk to the lab, shapes how our patients feel cared for.

Must have the ability to pass a background check