Patient Services Representative - Mammography

Coastal Women's HealthCare, PA; Saco (ME); On-site; USD 32,000 - 36,000; Full time

Job summary

Coastal Women's Healthcare, PA is seeking a Patient Services Representative with mammography or radiology experience to join our team in Scarborough, Maine. You will work with a small team of mammographers and breast sonographers to support patients and ensure smooth daily operations.

We value accurate documentation, strong customer service, and teamwork; EMR experience and familiarity with Sectra or PenRad are highly regarded.

Qualifications

• Experience with electronic medical records (EMR) required.
• Familiarity with radiology systems such as Sectra and PenRad preferred.
• Strong customer service and clear communication.

Responsibilities

• Print, scan, and upload medical records across EMR systems.
• Document patient information in the EHR clearly and accurately.
• Review imaging reports for accuracy and note corrections.
• Contact outside imaging facilities for prior studies and reports.
• Answer department calls and direct questions to staff.
• Maintain scheduling records and coordinate follow-up appointments.
• Track routine appointments and communicate results to patients.
• Provide patients with instructions for mammography preparation.
• Assist with coding, billing, and other admin tasks.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

EMR systems

Sectra

PenRad

Job description

Patient Services Representative - Mammography

Pay: $23.00 - $26.00 per hour

Job Description:

Coastal Women's Healthcare is seeking a Patient Services Representative with mammography or radiology experience to join our team. In this role, you'll work closely with a small team of mammographers and breast sonographers to support patients and keep daily operations running smoothly. We take pride in providing high-quality, compassionate care and fostering a supportive workplace where employees feel valued, respected, and part of the team.

What You'll Do:

• Navigate multiple electronic medical record systems and platforms to print, scan, and upload medical records.
• Accurately and clearly document relevant patient information in the electronic health record (EHR).
• Review imaging reports for accuracy and identify errors that need correction.
• Contact outside imaging facilities to obtain prior imaging studies and corresponding reports, following up as needed.
• Answer incoming department phone calls, assist with questions, troubleshoot issues, and direct calls to the appropriate staff.
• Maintain accurate scheduling records and coordinate follow-up appointments based on radiology recommendations, contacting patients as needed.
• Track routine appointments, communicate normal test results in a timely manner, and help ensure patients receive appropriate follow-up care.
• Provide patients with clear instructions on how to prepare for and change for mammography examinations
• Assist with procedure-related coding, billing, and other administrative tasks to support the department's daily operations.

What We're Looking For:

• A team player with a positive attitude and strong work ethic.
• Clear, professional communication with patients and staff.
• Strong customer service skills.
• Experience with electronic medical records (required) and radiology-specific system such as Sectra and PenRad (highly preferred)

• Strong attention to detail and commitment to patient care.
• Ability to work with a multidisciplinary team including mammographers, radiologists, nurses, providers, and administrative staff.

Why Work at Coastal Women's Healthcare?

Do work that matters. Be part of a team that cares.

Join an independent women's healthcare practice in Scarborough, Maine, where every role, from the front desk to the lab, shapes how our patients feel cared for.

Must have the ability to pass a background check and drug screening test.