Patient-Focused Front Desk Associate — Weekdays

Coastal Womens Healthcare Inc; Scarborough (ME); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Coastal Womens Healthcare Inc. in Scarborough, ME is seeking a friendly Receptionist to warmly greet patients, check them in and out, verify information, and help every visit start smoothly at the front desk. This on-site role places you at the first face patients see in our caring practice.

You’ll collaborate with scheduling, clinical and billing teams to keep the front desk and waiting area organized, welcoming, and efficient, Monday through Friday during office hours.

Qualifications

• Experience in a front desk, reception or customer service role (healthcare preferred).
• A warm, professional and patient-centered manner.
• Strong organization and multitasking skills.
• Comfort with computers, phones and scheduling systems.
• Basic knowledge of insurance is a plus.

Responsibilities

• Greet patients and visitors in person and by phone.
• Check patients in and out, and verify demographic and insurance information.
• Collect co-pays and process payments.
• Schedule follow-up appointments.
• Answer questions and direct calls to the right team.
• Keep the waiting area welcoming and organized.

Skills

Front desk experience

Customer service

Healthcare experience

Organizational skills

Multitasking

Computer proficiency

Insurance knowledge

Tools

Scheduling software

Computer systems

Job description

Welcome every patient with warmth and help each visit start smoothly at our front desk.

About the role

As a Receptionist at Coastal, you’re the first face patients see when they walk through our doors. You’ll greet patients, check them in and out, and make sure every visit starts on a calm, welcoming note.

You’ll work closely with our scheduling, clinical and billing teams to keep the front of the practice running smoothly.

What you’ll do

• Greet patients and visitors in person and by phone
• Check patients in and out, and verify demographic and insurance information
• Collect co-pays and process payments
• Schedule follow-up appointments
• Answer questions and direct calls to the right team
• Keep the waiting area welcoming and organized

What you’ll bring

• Experience in a front desk, reception or customer service role (healthcare preferred)
• A warm, professional and patient-centered manner
• Strong organization and multitasking skills
• Comfort with computers, phones and scheduling systems
• Basic knowledge of insurance is a plus

Working at Coastal

Monday to Friday during practice hours. No nights, no weekends.

Everything happens at our Scarborough office, under one roof.

Close-knit team

Departments that communicate well and help each other every day.

Independent practice

Decisions centered on patients and the people who care for them.